Privacy Policy

Last updated: September 2026

En CHINAHORAWe respect your privacy and are committed to protecting the personal data you provide to us when you use our website and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what rights you can exercise in relation to your personal data.

1. Who we are

CHINAHORA It is a tourism and local assistance services platform in China that offers travel planning, private tours, local guides, interpretation and translation services, transportation, personalized assistance and other services for travelers and businesses visiting China.

Website: https://chinahora.com

Email: contact@chinahora.com

Phone / WhatsApp: +86 18121030728

Address: No. 799, Ximen Rd., Chongming District, Shanghai, China

If you have any questions related to privacy or the processing of your personal data, you can contact us at contact@chinahora.com.

2. Information we collect

We may collect the personal data that you voluntarily provide when you contact us, request information, make an inquiry, or book one of our services.

Depending on how you use our website, we may collect information such as:

Name
Email address
Phone number or WhatsApp
Country or nationality
Number of adults and children in the group
Travel dates and travel preferences
Information related to the tour or service requested
Subject and content of your query
Any other information you choose to provide us

For example, our contact and service request forms may ask for information such as your name, email address, country, phone number, number of adults or children, subject of inquiry, and message. This information allows us to understand your needs and respond appropriately to your request.

We may also automatically collect certain technical information when you visit our website, such as:

IP adress
Browser type and version
Device Type
Operating System
Pages visited
Date and time of access
Website from which you arrived at our page
Basic information about using the website

This information may be used to maintain the security, operation and performance of the website, as well as to analyze and improve our services.

3. How we use your personal data

We can use the information collected to:

Answer your questions and inquiries
Provide information and quotes about our services
Planning and organizing tours, transportation, guides, interpreters, and other services
To contact you regarding a booking or request
Confirm and manage reservations
Provide customer service
Manage payments when applicable
Improve our website and our services
Maintaining website security and preventing fraudulent or abusive use
Comply with applicable legal obligations

We will use your personal data only for legitimate purposes related to our services, our website and communication with you.

4. Contact forms and service requests

When you submit a contact form or service request through our website, we use the information provided to respond to your request.

For example, when requesting a private tour, you can provide information such as your name, email address, country, contact number, number of travelers, travel dates, and other details related to your request.

We use this information to understand your needs, prepare a response or quote, and arrange the requested services.

We recommend that you do not provide sensitive personal information through our contact or service request forms, unless it is strictly necessary for your request.

5. Communications via email, telephone and WhatsApp

If you choose to contact us by email, phone, or WhatsApp, we may retain the information contained in those communications to respond to your inquiry, manage a booking, provide our services, or provide customer support.

We will not use your contact details to send you commercial communications unrelated to your request, except when you have requested or authorized such communications and when permitted by applicable law.

6. Cookies

CHINAHORA We may use cookies and similar technologies to ensure the proper functioning of the website and to improve the user experience.

Cookies can be used for:

Ensure essential website functions
Remember certain preferences
Understanding how visitors use the website
Improve website performance and security

Some cookies may be installed by third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

If in the future we use additional cookies for analytics, advertising or other non-essential purposes, we will update this Privacy Policy and, where necessary, provide an appropriate mechanism to obtain the corresponding consent.

7. Third party services

We may use third-party service providers to operate our website and provide our services.

These providers may include services related to:

Web hosting
Website security and performance
Payment processing
Website analysis
Communications by email
Integrated content
Communication and messaging services

These providers may process certain data on our behalf or in accordance with their own privacy policies.

Where applicable, we recommend consulting the privacy policies of third-party services used through our website.

8. Payments

When you make a payment for a service of CHINAHORAPayment-related information may be processed by third-party payment service providers.

CHINAHORA We do not intentionally store complete payment card details on our servers. Payment information may be processed directly by the relevant payment provider in accordance with their own privacy and security policies.

Depending on the payment method used, these providers may include Stripe, PayPal, banks, or other payment service providers.

9. Embedded content and external links

Our website may include links or embedded content from third-party websites, such as videos, maps, social media platforms, or other external services.

When you interact with third-party content or access an external website, that third party may collect information about you in accordance with its own privacy policy.

CHINAHORA It does not control the privacy practices of third-party websites and recommends consulting their respective privacy policies before providing personal information.

10. Social networks

CHINAHORA It may include links to social media platforms such as Instagram, YouTube, WhatsApp, or other communication services.

If you interact with these platforms, your data may be processed by the corresponding platform in accordance with its own privacy policy and terms of use.

We recommend that you consult the privacy policies of these services to learn how they collect and use your data.

11. Who we share your data with

We do not sell or rent your personal data.

We may share certain information with service providers or trusted partners when necessary to provide a service you have requested.

For example, depending on your booking, it may be necessary to share relevant information with:

Local guides or interpreters
Transportation providers
Hotels or accommodations
Providers of activities or attractions
Proveedores de servicios de pago
Technology and web hosting service providers

We will only share information that is reasonably necessary to provide the relevant service or to fulfill a legitimate business purpose.

We may also disclose information when necessary to comply with applicable law, legal processes, requests from competent authorities, or to protect the rights, safety, and legitimate interests of CHINAHORA, our users or other people.

12. How long do we keep your data

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The storage period may depend on:

The nature of your inquiry or reservation
If we maintain an active relationship with you
Legal, tax or accounting obligations
The need to resolve potential claims or disputes
Legitimate requirements related to our business and security

When personal data is no longer needed, we can securely delete it or anonymize the information.

13. Security of your data

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, modification, or disclosure.

However, no method of transmitting or storing information over the Internet can guarantee absolute security. Therefore, although we take reasonable measures to protect your data, we cannot guarantee completely risk-free security.

14. Your rights

Depending on your place of residence and applicable law, you may have certain rights related to your personal data, including:

Request access to the personal data we hold about you
Request the correction of incorrect or incomplete data
Request the deletion of your personal data
Request the limitation of certain treatments
To object to certain uses of your data
Withdraw your consent when the treatment is based on your consent
Request information about how we process your personal data

To exercise any of these rights, you can contact us at:contact@chinahora.com

In certain cases, we may request additional information to verify your identity before processing your application.

15. International data transfers

Since CHINAHORA It provides services to international travelers and may use service providers located in different countries; your personal data may be processed or stored outside your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that such transfers are carried out with appropriate safeguards.

16. Privacy of minors

Our website and services are not specifically directed at minors.

We do not knowingly collect personal data from minors through our website without appropriate authorization.

If you believe that a minor has provided us with personal data without proper authorization, you can contact us at contact@chinahora.com so that we can review the situation and, where appropriate, remove that information.

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, our website, the technology used, or applicable legal requirements.

Any new version will be published on this page and will include a revised update date.

We recommend that you check this page periodically for any changes.

18. Contact

If you have any questions about this Privacy Policy or about how we CHINAHORA
We process your personal data; you can contact us:

CHINAHORA